Frequently asked questions
Ordering, delivery, VAT, certification and spare parts.
- How do I order?
- Every product is quoted per order. Send a quote request from any product page and we reply with pricing, availability and delivery to your address within one business day.
- Where do you deliver?
- Across the European Union and neighbouring Europe. Delivery is quoted with your order; clinic fit-outs and multi-unit orders ship by freight.
- How long does delivery take?
- Stocked items dispatch within a few business days of a confirmed order; made-to-order products ship after the lead time shown on the product page. Transit time then depends on your destination and carrier.
- How do I pay?
- Payment terms are set out in your quote — normally bank transfer to our Belgian account. Card payment at checkout will be available when the online store opens.
- Do you sell to businesses (B2B)? What about VAT?
- Yes. Belgian VAT applies to deliveries within Belgium, including B2B. EU businesses in other member states with a valid VAT number are reverse-charged at 0% once the number is confirmed against VIES; deliveries outside the EU are zero-rated exports and the recipient pays local import VAT and duties.
- Are the products certified?
- The manufacturer holds ISO 13485:2016 certification (certificate no. 26EMRI61) covering the design, manufacture and distribution of non-sterile, non-measuring Class I medical devices. The certificate is published in full on the About page.
- Can I get spare parts?
- Yes — casters, fasteners and accessories remain available from Europe. Contact us with your product reference and we will quote them.
- What are your returns and warranty terms?
- Standard products can be returned within 14 days of delivery in unused, original packaging; made-to-order configurations are non-returnable unless defective. See our Warranty and Shipping & returns pages.